negotiation

negotiation

<b><u>Understand first</u></b>

• people wanna <b><u>be understood and accepted</u></b>
• you demonstrate empathy and a sincere desire to understand what the other side is experiencing

Negotiation is not a battle. It is a <b><u>discovery</u></b>

• smiling
• <b><u>mirroring</u></b> - run smoothly and makes the opponent reveal more information

Tactical empathy

• <b><u>label the emotion</u></b>

+ It helps you to confirm that you have identified the right emotion

+It signals to your opponent that you <b><u>truly understand him</u></b> which creates a stronger bond

and makes your opponent like you

• summarise what your opponent just told you and give it back to him
• “<b><u>it seems like</u></b> …” “ It sounds like…”

• <b><u>label all the negative things</u></b> that your opponent might say against you during the meeting

+ your opponent will be more focused on the solution rather than complaining

<b><u>Start No</u></b>

• you feel safe because you did not commit to anything

<b><u>That is right</u></b>

• It puts the other side’s empathy on steroids.